Frequently Asked Questions

There’s so much to know about social care and the services we offer, so here are a few of our most frequently asked questions and answers to them.

If you can’t find your question here or need more information, please don’t hesitate to get in touch.

Our policy is based on the principles of prevention, protection and support. We work closely with our them and their families to identify potential risks and put measures in place to prevent any harm from occurring. We also have clear procedures in place for reporting and responding to any safeguarding concerns, which are followed rigorously by all our staff members. All our staff members are trained in safeguarding vulnerable adults, and we have a designated safeguarding lead who oversees the implementation of our policy and provides advice and guidance to our team. We also work closely with local authorities and other agencies to ensure that we are up to date with best practices and can provide the highest level of support to everyone we support.

We welcome referrals from a range of sources, including social workers, healthcare providers, family members, and self-referrals from individuals.

If you are a professional such as a social worker or healthcare provider, you can refer a person to our service by contacting our team directly. Our contact details can be found on our website or by reaching out to us via phone or email.

If you are a family member or individual seeking support services, you can also contact us directly to discuss your needs and find out more about our services. We can guide you through the referral process and help you to understand the eligibility criteria for our services.

Once we receive a referral, our team will carry out an assessment to determine the individual’s support needs and develop a tailored support plan to meet their specific requirements. We work closely with referring professionals, as well as the person and their families, to ensure a smooth and seamless referral process.

We work closely with the people we support and their families to determine their specific support needs and develop tailored support plans to meet those needs. We do not have a set of hard and fast criteria for determining eligibility, as we understand that each person is unique and has their own individual requirements.

That said, we do consider a range of factors when determining eligibility for our support services. These may include:

  1. Age: We primarily provide services to individuals aged 18 years and over, but we may consider requests for support for younger individuals on a case-by-case basis.
  2. Support Needs: We consider the individuals’ support needs, including any physical, emotional, or cognitive impairments that require support.
  3. Risk Assessment: We conduct a thorough risk assessment to determine whether our services can safely meet the needs of the individual, and whether we can manage any associated risks.
  4. Funding: We work with the people we support to identify funding sources and eligibility criteria, including through local authorities or personal budgets.
  5. Location: We primarily provide services in the areas where we have a presence, but we may consider requests for support outside these areas on a case-by-case basis.

Overall, our aim is to provide high-quality, person-centred support services to those who need them most, regardless of their individual circumstances. We work closely with person, their families, and referring professionals to ensure that our support services are tailored to meet the unique needs of each individual.

We offer a range of support services, and the cost of these services can vary depending on the individual’s needs, the level of support required and the part of the country that they live in. We understand that cost is an important factor for the people we support and their families, and we strive to provide affordable and transparent pricing for our services.

The cost of our services is determined on a case-by-case basis, taking into account the specific needs of the individual and the level of support required. We work with them and their families to develop tailored support plans that meet their needs while also taking into account their budget.

In some cases, our services may be funded by local authorities or personal budgets, in which case the cost may be covered entirely or partially by the funding source. We work closely with those we support and their families to identify funding sources and eligibility criteria, and we can provide guidance and support throughout the funding process.

We are committed to providing high-quality, person-centred support services that are affordable and accessible to those who need them most. We believe that everyone should have access to the support they need to live their lives to the fullest, regardless of their financial circumstances.

We understand that not everyone can afford to pay for support services out of their own pocket, and we are committed to ensuring that our services are accessible to all who need them.

While we do not offer direct funding or financial assistance for those who cannot afford our services, we work closely with them and their families to explore all available funding options, including local authority funding and personal budgets. We can provide guidance and support throughout the funding application process, helping those we could potentially support and their families to understand eligibility criteria and navigate the often-complex funding system.

In some cases, we may also be able to offer more affordable service options, such as shared support or reduced rates for certain services. We work closely with individuals and their families to identify their needs and develop a support plan that meets their requirements while also taking into account their budget.

Our goal is to ensure that everyone who needs support services can access them, regardless of their financial circumstances. We believe that everyone deserves the opportunity to live their lives to the fullest, and we are committed to working with everyone and their families to make that possible.

All of our staff members are required to have a minimum of NVQ Level 2 (Or Care Certificate, which must be completed within their probational period) in Health and Social Care, and many hold higher-level qualifications in areas such as dementia care, autism, and mental health. In addition to formal qualifications, we provide ongoing training and development opportunities to our staff, including mandatory training in areas such as safeguarding, medication management, and infection control.

We also conduct thorough background checks on all staff members, including DBS (Disclosure and Barring Service) checks, to ensure that they have a clean criminal record and are suitable for working with vulnerable adults.

We take pride in the skills and expertise of our staff members and are dedicated to supporting them in their ongoing professional development.

Our quality assurance process includes regular audits of our services, carried out by our dedicated Quality Assurance team. These audits focus on areas such as health and safety, medication management, record-keeping, and staff training, and help to identify any areas where improvements can be made.

In addition to our internal audits, we also undergo regular inspections by the Care Quality Commission (CQC), the independent regulator of health and social care services in England. The CQC assesses our services against a set of national standards and publishes reports on their findings, which are available to the public.

We also gather feedback from the people we support and their families through regular satisfaction surveys and feedback sessions. This feedback helps us to continually improve our services and ensure that we are meeting the needs and preferences of everyone we support.

We believe that every person has the right to receive care and support that is tailored to their individual needs, preferences and aspirations. That’s why our approach to care is based on a person-centred model.

Person-centred care is an approach that places the person at the centre of the support planning process, rather than focusing solely on their condition or diagnosis. It involves working closely with the individual, their family and other healthcare professionals to identify their unique needs and preferences, and then developing a support plan that is tailored to meet these needs.

We take the time to get to know the people we support and build meaningful relationships with them, so that we can fully understand their needs and aspirations. Our support plans are developed in collaboration with our themselves and their families, and are regularly reviewed to ensure that they remain relevant and effective.

Our dedicated team of professionals are trained to deliver person-centred care in a compassionate, respectful and dignified manner. We recognise that each person is unique, and we work hard to ensure that all of the people we support receive care that is tailored to their individual needs, preferences and aspirations.

Our policy is based on the principles of prevention, protection and support. We work closely with our them and their families to identify potential risks and put measures in place to prevent any harm from occurring. We also have clear procedures in place for reporting and responding to any safeguarding concerns, which are followed rigorously by all our staff members.

All our staff members are trained in safeguarding vulnerable adults, and we have a designated safeguarding lead who oversees the implementation of our policy and provides advice and guidance to our team. We also work closely with local authorities and other agencies to ensure that we are up to date with best practices and can provide the highest level of support to everyone we support.

We recognize the importance of working collaboratively with other professionals to ensure that our the people we support receive the best possible care. We work closely with social workers, healthcare providers, and other professionals involved in their care to ensure that we are providing a coordinated and holistic approach to their support.

We believe that effective communication and information sharing is key to working effectively with other professionals. We maintain open lines of communication with social workers, healthcare providers, and other professionals involved in their care, sharing relevant information and working collaboratively to ensure that the people we supports needs are being met.

We also work closely with social workers and healthcare providers to develop and implement support plans that are tailored to each individual needs. We understand that those we supports needs can be complex and multifaceted, and that working collaboratively with other professionals is essential to providing the most effective and appropriate support.

Working closely with other professionals is important for maintaining the highest standards of support. We are committed to ongoing learning and development, and we value the insights and expertise of other professionals in the field. By working collaboratively, we can ensure that we are providing the best possible service, and that we are constantly improving and refining our approach.

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