Putting you first

Hello and welcome to Hibiscus Care Services! We are delighted to have you here.

This page is designed with you in mind, the wonderful People we Support, and your families. We want to make sure that you have all the information you need and feel supported every
step of the way.

Putting You First

Hello and welcome to Hibiscus Care Services! We are delighted to have you here.

This page is designed with you in mind, the wonderful People we Support, and your families. We want to make sure that you have all the information you need and feel supported every
step of the way.

What is supported living?

Creating your perfect home

Supported Living is all about having a home that is just right for you. It means having a place you can call your own while receiving the support and care you need.

We work closely with you to create a safe and comfortable space where you can live independently and enjoy life to the fullest.

What does person-centred mean?

Your happiness is our priority

Being person-centred means, we put you at the heart of everything we do. We value your individuality and respect your wishes. Our team is here to support you, listen to your needs, and make sure that your voice is heard.

Your happiness and well-being are our top priorities, and we strive to provide care and support that reflects your unique personality and preferences.

What is a support plan?

Your personal guide to success

A support plan is like your own personal guidebook. It helps us understand your goals, needs, and aspirations so that we can provide the best possible support.

Together, we will create a plan that outlines the care and support you require. Your input is crucial in shaping this plan, and we will work closely with you and your loved ones to ensure it meets your specific needs.

How do we involve you?

Your opinions matter

Your opinions and ideas matter to us. At Hibiscus Care Services, we believe in open communication and collaboration. We actively involve you in decision-making, planning, and reviewing your support.

Your feedback guides us in providing the highest quality care. We are here to listen, support, and empower you every step of the way. Your happiness and satisfaction are what drive us.

Our values and what they mean

Values are important to us at Hibiscus Care Services because they guide how we treat and support you. We want to make sure you feel respected, safe, cared for, and supported in every way possible.

These are our values:

Be respectful of everybody

This means that we will always be nice to you and treat you with respect. We will listen to you and make sure your opinions and feelings are important to us. We want you to feel valued and included.

Living safely

This means that we will do everything we can to keep you safe and make sure you feel secure. We will have safety measures in place to prevent accidents and make sure you are well taken care of.

Offer compassion

This means that we will always be there to support you when you need someone to talk to. We care about your feelings and want to help you in any way we can.

Our integrity

This means that you can trust us to be truthful with you. We will be reliable and do what we say we will do. You can count on us to keep our word.

Motivated to improve

This means that we will always be looking for ways to make things even better for you. We want to learn and grow so that we can provide you with the best support and help you reach your goals.

We value you as a unique person with your own needs

We value you as a unique person with your own needs

Terms you may have heard and what they mean

While you’ve been reading through this page, you may have come across some words or phrases that you’re not sure about. Sometimes, when your family talks to a social worker or other people in the care and support field, they might use words that sound fancy or new to you. We understand that it can be confusing, and we want to help make things clearer for you.

This section is here to cut through all the ‘fancy talk’ and show you exactly what those words mean. Our goal is to make sure you understand what people are saying, so you can feel more confident and informed about your care and support.

Let’s explore some of these terms together!

In some places, people who receive support or use services are called service users. It’s a way to describe someone who gets help or assistance. However, at Hibiscus Care, we don’t like to use the term ‘service user’. Instead, we believe in using your name because we see you as an individual, not just a label. When we talk about you to someone who doesn’t know you, we might say ‘a person we support’ to show that we value you as a unique person with your own needs and preferences.

Accessing the community means being involved in the world around you. It means participating in your local community and being connected to other people and resources. This could include joining clubs or groups, attending events, volunteering, or simply spending time in public spaces.

An advocate is someone who speaks on your behalf, supports your rights, and ensures that your voice is heard. We are here to be your advocate and help you express your needs, preferences, and concerns. Our goal is to empower you to be an active participant in decisions that affect your life.

Building rapport involves making a positive and trusting relationship between you and our support team. We value open communication, respect, and understanding. By building rapport, we create a comfortable and supportive environment where you feel heard, valued, and respected.

Challenging behaviour refers to actions or behaviours that may be difficult for others to understand or manage. Sometimes, people might do things that are different or unexpected. It’s important for us to understand why these behaviours happen so we can find ways to support the person doing them in a positive way.

Your Circle of Support refers to the network of people who are involved in your care and well-being. This can include family members, friends, caregivers, and professionals who work together to support you in achieving your goals and maintaining a fulfilling life.

Commissioned support means that our services are arranged and funded by an organisation, such as a local authority or social care agency. We work in partnership with these companies to deliver the support you need in line with their guidelines and requirements.

Confidentiality means that the things you talk about with us or the information we have about you is kept private. We respect your privacy, and we won’t share your personal information with others unless we have a good reason or your permission.

Consent means giving permission or agreeing to something. When someone asks for your consent, they are asking if it’s okay with you.

This means working together as a team. It’s when the people we support and staff members come together to make decisions and create things that are helpful and important. Your ideas and opinions are valued, and everyone works together to find the best solutions.

Empowerment means enabling you to have control over your own life and choices. We believe in empowering you to make decisions, set goals, and have a say in the support you receive. We provide you with the tools, resources, and information necessary to feel confident and empowered in managing your life.

Equality means treating everyone fairly and equally, no matter who they are. It’s about making sure everyone has the same rights, opportunities, and respect. We believe in treating everyone with kindness and fairness.

Inclusion means making sure that everyone is part of a group or activity and that nobody is left out. It means that everyone is welcome and accepted for who they are.

Independence means having the freedom to do things on your own or make choices for yourself. It’s about having control over your own life and being able to do things that are important to you.

Meaningful activity refers to doing things that have value and purpose to you. It could be pursuing hobbies, learning new skills, participating in community events, or engaging in activities that bring joy and fulfilment to your life. We strive to provide opportunities for you to engage in meaningful activities that enhance your well-being and promote personal growth.

This means a person’s ability to make decisions and understand information. It means being able to think about choices, understand the consequences, and communicate your wishes. Sometimes, people might have difficulties with mental capacity, but it’s important that we support them to make decisions that are right for them.

Quality assurance means making sure that our services consistently meet the highest standards of quality and excellence. We have systems in place to constantly check so that we can improve the support we provide. This ensures that you receive the best possible care and support tailored to you.

In supported living, “reasonable adjustments” means changes that need to be made so that people with disabilities or other needs can fully access and get involved in as much as possible. These changes may include modifying your home, adjusting your support plan, and using different communication methods or assistive technology. The goal is to remove anything that could stop people from getting the support they need or doing activities they want to do.

Rights are the things that you are entitled to have and do because you are a person. Everyone has rights, and they are there to protect you and make sure you are treated fairly.

Risk assessment means that we look at things that could be dangerous or risky, and we figure out ways to keep you safe. We think about what might happen and how to prevent any harm or accidents.

Safeguarding means protecting people from harm or abuse. It’s about making sure that you are safe and well, and that nobody hurts or mistreats you.

A support worker is someone who is here to help and support you. They can assist you with different things like daily activities, learning new skills, or being there to listen and offer support when you need it.

Transition means going through a change or moving from one stage of life to another. It could be moving to a new home, starting a new school, or going from being a teenager to becoming an adult. During transition, we provide support to help you adjust and feel comfortable with the changes.

Well-being is all about feeling good and being happy and healthy. It includes taking care of your physical health, emotions, and mental well-being. We want to make sure you have the support you need to feel your best.

Questions that you might have

Moving into supported living or to a new provider can raise many questions. We understand that you may have some thoughts or worries about what this means for you. That’s why we’ve put together this Frequently Asked Questions (FAQ) section to give you clear answers and help with any confusion.

We’ve put together a list of questions that others in similar situations have asked before. Take your time, explore the answers, and remember that our team is here to support you every step of the way. If you have any other questions not covered here, don’t hesitate to reach out. We want you to feel comfortable, confident, and excited about this new chapter in your life.

Supported living is a way of living where you have your own home or a place to live, but where there are people who can support you with things like daily tasks, learning new skills, and being part of the community. It’s about having the right support to live a more independent and fulfilling life.
Yes, in supported living, you will usually have your own room or living space where you can feel comfortable and have your privacy. It’s important for us to create a home where you feel safe and happy.
You will have support workers who are trained to help you with various things based on your needs and preferences. They will be there to assist you with daily activities, provide guidance, and support you in achieving your goals.
The frequency of support visits will depend on your individual needs and the support plan that is created for you. Some people may have support workers visiting daily, while others may have less frequent visits. The goal is to provide the right amount of support to help you live a fulfilling life.
Absolutely! We believe in person-centred support, which means that your preferences and choices are important to us. You can participate in activities that interest you and bring you joy. We will work with you to create a support plan that reflects your interests and goals.

We encourage and support your involvement in the community. There are various ways you can participate, such as joining local clubs or groups, volunteering, or attending events. We can help you explore opportunities and connect with others in your area.

Your family is important to us, and we value their involvement and support. If you want us to, we will keep them informed about your progress, involve them in decision-making whenever possible, and encourage their participation in your life.

If you have a problem or need help, you can always reach out to your support worker or the staff at your supported living service. They are there to listen, offer guidance, and find solutions together with you. Your well-being and happiness are our priorities.

Yes! In supported living, you can bring your own belongings and decorate your room just the way you like it. It’s important to make your living space feel comfortable and reflect your personal style.

When you move into supported living, the staff members who will be supporting you will introduce themselves and spend time getting to know you. They want to understand your needs, preferences, and goals to provide the best support possible. You can ask questions and talk to them about anything that’s important to you.

Staying connected with your family and friends is important. In supported living, you will have different ways to maintain contact. This can include phone calls, video chats, visits, or going out to meet them in person. The staff will support you in keeping those connections strong and will help you make plans to spend time with your loved ones.

Absolutely! Your health and well-being are important, and support will be available to help you attend appointments. This may include visits to the doctor, dentist, or other healthcare professionals. The staff will help you make appointments, accompany you if needed, and ensure you receive the necessary support and care.

Sometimes, it’s natural for people to have differences or conflicts. If you find that you don’t get along with someone, you can talk to the staff about it. They will listen to your concerns and work with you to find a solution. They are there to support everyone and ensure that the living environment is safe, comfortable, and respectful for everyone.

Pets can bring joy and companionship, but it depends on the specific rules and guidelines of the supported living service. Some places may allow pets while others may have restrictions or guidelines to ensure the safety and well-being of everyone living there. It’s best to discuss this with the staff to understand the rules regarding pets. If you have a service animal, we will always work to find you somewhere appropriate for you both.

Ask us a question!

You can ask us a question using the form below and we’ll get back to you by email.

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